These eLearning Modules are self-guided presentations that help maximize your engagements with Google, Google Apps, and the Community. Use these modules get Apps administrators "up to speed" quickly or as a refresher for existing admins. Each module includes speaker notes, which you can turn on by selecting Action > Show speaker notes.

Working with Google

Participating in the Google Family

This module explains the various opportunities you have to interact with other Google Apps customers.  It covers how to participate in the community and other communities available.

Module: Google Apps Community

Working with Google Support

This module explains how Google's Support process works and which tools and resources customers can use to troubleshoot issues. It also covers how to gather the appropriate information to create and escalate cases. This module is for administrators and support staff responsible for managing and supporting a Google Apps domain.

Module: Working with Google Apps Support

Working with Apps

Apps Marketplace

This module explains the Apps Marketplace and how to install add-on apps on your Google Apps domain. It also provides an overview of a few apps, with an emphasis on how they integrate with Google Apps. This module is for administrators or engineers responsible for managing a Google Apps domain.

Module: Apps Marketplace

Apps in a Sandbox

This module explains when it's best to use a Google Apps test account. It also covers Google's Trusted Tester programs for premium customers and Google's feature release process. This module is for administrators, programmers, and training staff responsible for managing or supporting a Google Apps domain.

Module: Apps in a Sandbox